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Frequently Asked Questions

General Questions

What is web hosting?
Web hosting is a service that allows your website to be accessible on the internet. We provide server space, bandwidth, and technical infrastructure to keep your website online 24/7.
Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee on all shared hosting plans. If you're not satisfied with our service, you can request a full refund within 30 days.
Can I upgrade my hosting plan later?
Absolutely! You can upgrade your hosting plan at any time. The migration process is seamless and we'll handle all technical aspects for you.

Technical Support

How do I access my control panel?
After signup, you'll receive login credentials via email. You can access your control panel through our client area or directly via the cPanel URL provided in your welcome email.
How do I install WordPress?
WordPress can be installed with just one click through your control panel. Navigate to "Software" section and click on "WordPress" to start the automatic installation.
What are your server specifications?
Our servers run on high-performance SSD storage, latest PHP versions, MySQL databases, and are powered by enterprise-grade hardware with 99.9% uptime guarantee.

Billing & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual plans.
When will I be charged for renewals?
Renewals are automatically charged based on your billing cycle. You'll receive email notifications 7 days before the renewal date.