Refund Policy
We stand behind our services with a fair and transparent refund policy. Learn about our refund terms and how to request a refund if needed.
Namepart is committed to customer satisfaction. We offer refunds for our services under specific conditions outlined in this policy. Our goal is to provide fair and transparent refund terms that protect both our customers and our business.
Our Commitment:
We strive to resolve all customer concerns and will work with you to find a satisfactory solution before considering service termination.
Our hosting services (shared hosting, business hosting, reseller hosting) come with a 30-day money-back guarantee for new customers.
Eligible for Refund:
- • Shared hosting plans
- • Business hosting plans
- • Reseller hosting plans
- • First-time customers only
- • Within 30 days of signup
Refund Conditions:
- • Account must be in good standing
- • No violations of Terms of Service
- • No excessive resource usage
- • Original payment method required
- • Setup fees are non-refundable
VPS and dedicated server services have different refund terms due to their nature and the resources allocated to each service.
VPS Hosting:
- • 7-day money-back guarantee
- • Applies to first-time VPS customers only
- • Excludes custom configurations and add-ons
- • Setup fees and licensing costs are non-refundable
Dedicated Servers:
- • No money-back guarantee due to hardware allocation
- • Prorated refunds may be considered on a case-by-case basis
- • Setup fees, licensing, and hardware costs are non-refundable
- • Migration and configuration services are non-refundable
Domain registration and related services have specific refund policies governed by registry rules and ICANN policies.
Non-Refundable Services:
- • Domain name registrations
- • Domain renewals
- • Domain transfers
- • Premium domain registrations
- • Domain privacy/protection services
Exception:
Refunds may be considered within 5 days of registration for technical errors or processing mistakes on our part.
To request a refund, please follow our established process to ensure quick and efficient handling of your request.
Submit a Support Ticket
Open a support ticket through your customer portal or email support@namepart.com with your refund request.
Provide Required Information
Include your account details, service information, and reason for the refund request.
Review and Processing
Our team will review your request within 1-2 business days and respond with the decision.
Refund Processing
Approved refunds are processed within 5-10 business days to your original payment method.
Certain services and fees are non-refundable due to their nature, third-party costs, or the resources already allocated or consumed.
Non-Refundable Items:
- • Setup and installation fees
- • Migration services
- • Custom development work
- • SSL certificates
- • Software licenses
- • Email services (separate plans)
- • Backup and restore services
- • Domain privacy protection
- • Third-party services and add-ons
- • Promotional/discounted services
Once a refund is approved, processing times vary depending on the payment method used for the original transaction.
3-5 business days to appear on your statement
1-2 business days to your PayPal account
5-10 business days depending on your bank
Processing times may vary, contact support for details
We encourage customers to contact us directly before initiating disputes or chargebacks. We're committed to resolving issues fairly and promptly.
Important Notice:
Chargebacks may result in immediate suspension of services and additional fees. Please contact us first to resolve any billing disputes.
For refund requests or questions about this policy, please contact our support team using the information below:
support@namepart.com
billing@namepart.com
+880 9644445555
24/7 Billing Support
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any changes.
Stay Updated:
We recommend reviewing this policy periodically. For significant changes, we will provide advance notice to affected customers.
This Refund Policy is effective as of December 2024 and applies to all Namepart services and customers.